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Terms of Service

Effective date: November 14, 2026

These Terms of Service ("Terms") are an agreement between you and Gorvado ("Gorvado", "we") and govern your use of the Gorvado website and services (the "Platform"). By creating an account or using the Platform you agree to these Terms and to our Privacy Policy.

1. What Gorvado does

Gorvado is an online platform that connects wholesale buyers and sellers. Gorvado is not a party to any transaction between users, does not take title to goods, and does not process payments. Prices, payment, delivery, quality, warranties, taxes and returns are agreed directly between the buyer and the supplier.

2. Business use only; eligibility

  • The Platform is for businesses. You must be at least 18 years old and act on behalf of a business that you are authorized to bind.
  • The Platform is not directed to children, and we do not knowingly collect information from anyone under 13.
  • You may not use the Platform if you, or the business you represent, are subject to U.S. sanctions (including the OFAC Specially Designated Nationals list) or are located in a country or region under comprehensive U.S. embargo. You are responsible for complying with U.S. export control and sanctions laws.

3. Accounts

  • Provide accurate information and a business email you control, and keep it up to date.
  • During the closed launch, access may be limited to invited or approved companies.
  • Business verification. Before trading, a company gives its legal name, entity type, state of registration, EIN, physical business address and phone, and uploads a document that shows the business name (for example articles of organization, a certificate of good standing or an IRS EIN letter). The person submitting confirms they are authorized to act for the company. We may check this information with state and federal records, ask for more, and refuse or suspend accounts with false or unverifiable information. Once a year we ask you to confirm it is still correct.
  • Company teams. The company owner and admins invite colleagues, give them roles (admin, manager, sales rep, catalog manager, purchaser, finance, viewer) and decide who sees which conversations. The company is responsible for what its team members do on Gorvado.
  • You are responsible for activity under your account. Tell us at info.gorvado@gmail.com if you suspect unauthorized access.

4. Listings, buying requests and messages

  • List only real goods that you have the right to sell, with real photos and an accurate condition, price, quantity and location.
  • Do not put contact details in titles or descriptions; use the built-in chat.
  • Follow the Prohibited and Restricted Items rules and all applicable laws, including product safety, recall, labeling, import and licensing rules.
  • State laws. You choose the states you ship to and you are responsible for following the laws of the ship-from and destination states. The state notes Gorvado shows (see State rules) are general information to help you, not legal advice, and may be incomplete or out of date. When you confirm that you have the documents the state rules list (licences, registrations, certificates, test results), you agree to provide them to buyers and to Gorvado on request; listings without them may be removed.
  • We may review, reject, edit for format, hide or remove any content, and suspend accounts that break these Terms.
  • You grant Gorvado a non-exclusive, royalty-free license to host, display and reproduce the content you post, only to operate and promote the Platform.

5. Prohibited conduct

Do not post false or misleading information, impersonate another company, infringe intellectual property, send spam, scrape or copy the catalog, interfere with the Platform's security, or use the Platform for any unlawful purpose.

6. Intellectual property and copyright

Gorvado's name, logo and site design belong to us. If you believe content on Gorvado infringes your copyright, follow our Copyright and DMCA Policy. We terminate the accounts of repeat infringers in appropriate circumstances.

7. Plans, fees and Buyer Access Credits

Registration, company profiles and all buyer features (browsing, Buying Requests, offers received, chat, favorites) are free. Seller features — listing products, responding to Buying Requests, Buyer Access Credits and other tools shown on the Pricing page — require an active Standard or Premium subscription of your company.

  • Automatic renewal. Subscriptions renew automatically at the end of each 1-, 3- or 12-month period at the price shown at checkout, plus applicable sales tax, until you cancel. We email a receipt for every payment and a reminder before 3- and 12-month renewals.
  • Free trial. Some plans start with a free trial for a company's first subscription (one trial per company). The trial length and the price after it are shown before you enter your card. Unless you cancel before the trial ends, your card is charged automatically for the plan when the trial ends; we email you a reminder a few days before. During the trial you get the number of Buyer Access Credits shown for the trial; the full amount comes with the first paid period.
  • Cancel online any time in Account → Plan and billing → Pause or cancel. Cancellation takes effect at the end of the paid period, and you can undo it until then. We do not refund partial periods unless required by law.
  • Pause. Instead of cancelling you can pause billing for 1–3 months from the end of the paid period. Nothing is charged during the pause and seller features are off; the plan resumes automatically on the date shown, or earlier when you resume it.
  • Plan changes. In Account → Plan and billing you can move to a higher plan or longer period at once: you pay the prorated difference for the rest of the current period immediately, and any extra Buyer Access Credits are added. A move to a lower plan or shorter period starts at the end of the paid period.
  • When a subscription ends, buyer features, your profile, data, listings already published and conversations remain. Seller features that need a subscription (new listings, renewals, offers, new outbound contacts) stop until you renew.
  • Priority placement and priority access mean that, by default, Gorvado shows listings of subscribed suppliers first and notifies them about new Buying Requests. They do not guarantee inquiries, orders or sales. Sorting by price, quantity or date is not affected by plans. Within the same placement, listings are ordered by publication date. Listings promoted with "Top of category" (a plan feature) or with paid placement bought separately are shown first in Recommended order and labelled "Sponsored". These ranking rules are also explained next to the "Sort by" control.
  • Buyer Access Credits. One credit opens the commercial contact details of one new buyer company when you start the contact. Contacts initiated by the buyer are free. A company you already opened never uses another credit. Plan credits are granted for the paid period and do not carry over unless we say so. Extra credit packs are one-time purchases: bought credits are used after plan credits and stay valid for 12 months from purchase, also after renewals. Purchased credits are non-refundable except where required by law or when we cannot provide the service. Credits have no cash value, cannot be transferred and do not guarantee responses or sales. Buyers may choose not to share their contact details.
  • Using buyer contact details. Use them only to discuss the buyer's request or your products. No spam, bulk messaging, resale or sharing of contacts, and follow anti-spam laws (CAN-SPAM, TCPA). Misuse can lead to removal of access and suspension.
  • Price changes apply to new purchases and, for existing subscriptions, from the next period after at least 30 days' notice by email.
  • Payments are processed by Stripe; we do not store full card numbers.

8. Disclaimers

  • Deal disputes (Premium feature). On deals with a supplier whose plan includes dispute review, or when your own company's plan does, either side can report a problem with a deal. The other side is asked to answer within 3 days, then Gorvado staff review the information both sides give and record an outcome. This review is voluntary, neutral and non-binding mediation: Gorvado does not hold, refund or move money, does not decide legal claims, and the review does not replace your rights in court or arbitration between the companies. An outcome that upholds a buyer's complaint against a supplier is shown as a count on the supplier's company page for 12 months. We may also act on accounts under these Terms.

The Platform is provided "as is" and "as available". We do not verify every company, product or statement. Badges such as "Verified business", "Resale certificate on file", "FDA-registered facility" or "Licence on file" only mean that our staff reviewed the document or number the company gave us, as described next to the badge; they are not a certification, an FDA or government approval, or a guarantee. Sellers remain responsible for holding every licence, permit and registration their goods require. A "Made in USA" or "Assembled in USA" mark is the seller's own claim; the seller must meet the Federal Trade Commission's Made in USA standard (all or virtually all of the product made in the United States) and keep proof of it. We do not guarantee the quality, safety, legality or delivery of any goods, or the ability of any user to complete a transaction.

9. Limitation of liability

To the maximum extent permitted by law, Gorvado is not liable for indirect, incidental, special, consequential or punitive damages, or for any loss arising from transactions between users. Our total liability for any claim relating to the Platform is limited to the greater of the fees you paid us in the 12 months before the claim or $100.

10. Indemnity

You will defend and indemnify Gorvado against claims arising from your content, your goods, your transactions with other users, or your breach of these Terms or the law.

11. Termination

You may close your account at any time in Account → Privacy and data. We may suspend or close accounts that violate these Terms or create risk for other users.

12. Governing law and disputes

These Terms are governed by the laws of the state in which the company is organized and applicable U.S. federal law, without regard to conflict-of-law rules. Before filing a claim, you agree to contact us at info.gorvado@gmail.com and try to resolve the dispute informally for 30 days.

13. Electronic communications and signatures

  • Gorvado stock check by SMS (optional, Premium). If you switch it on and confirm your mobile number, we send one automated text per week with your listings and their stock; replying with numbers updates your listings. Message frequency: 1 per week (plus a one-time confirmation code). Msg & data rates may apply. Reply HELP for help or STOP to opt out at any time; you can also switch it off in Account → Stock check by SMS. Consent is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages. Support: the contact details in section 15.

You agree to receive notices, agreements and other communications from us electronically, by email to the address on your account or on the Platform, and that they satisfy any legal requirement that they be in writing (E-SIGN Act). Clicking a button such as "Create account", "Agree and continue" or "Send" is your electronic signature. You can withdraw this consent by closing your account. Keep a copy of these Terms for your records; the current version is always available on the Terms page.

14. Changes

We may update these Terms. We will post the new version with a new effective date and, for material changes, notify account holders by email. Continued use after the effective date means you accept the update.

15. Contact

Gorvado

Postal address available on request at info.gorvado@gmail.com

info.gorvado@gmail.com